Terms of Service

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Data Collection Consent

The personal data you provide will be used to register you for an event through the Kestone Virtual Event Platform. In order to process your registration, your information will be stored on, or accessed by, Amazon Web Services. Your personal data may also be used to contact you by Kestone if questions about your opt-in agreement arise. Kestone ensures a steady commitment to Your privacy concerning the protection of your invaluable information. We encourage you to read our Privacy Policy

Please submit any inquiries to marketing@kestoneglobal.com

Terms of Service

We, Kestone CL US Limited, having its registered office at “5201, Great America, Parkway Ste # 350, Santa Clara, CA – 95054”. Represented by its Directors, hereinafter referred to as the “Company (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

The Company ensures steady commitment to your usage of the Platform and privacy concerning the protection of your invaluable information. This document contains information about the Website “kestoneglobal.com” (hereinafter referred to as the “Platform”).

For these Terms of Use (“Terms”), wherever the context so requires,

  1. “We”, “Our”, and “Us” shall mean and refer to the Domain and/or the Company, as the context so requires.
  2. “You”, “Your”, “Yourself”, “User”, shall mean and refer to natural and legal individuals who use the Platform and who is competent to enter into binding contracts, as per Indian laws.
  3. “Third Parties” refer to any Platform, Company or individual apart from the User, and the creator of this Platform. It shall include such payment gateways as partnered by the Company.
  4. The term “Platform” refers to the Website/Domain created by the Company which provides the Client to avail services of the Company thru the use of the Platform.
  5. The headings of each section in these Terms are only to organize the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
  6. The use of this Platform by the Users is solely governed by these Terms as well as the Privacy Policy and other policies as listed on the Platform, and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If you continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
  7. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any product or service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
  8. The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User must periodically check the terms and stay updated on its requirements. If the User continues to use the Platform following such a change, the User will be deemed to have consented to any amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Platform and the Services. If the User does not adhere to the changes, You must stop using the Platform at once. Your continued use of the Platform will signify your acceptance of the changed terms.
2. REGISTRATION

a. Registration is mandatory for Users to access the products provided by the platform. Users shall register themselves on the Platform as the platform offers an entire event management experience for the User.

b. Users shall register on the platform by providing the following details

  1. First Name
  2. Last Name
  3. Organization Name
  4. Size of the Organisation
  5. Industry vertical in which the organisation operates
  6. Email Id of the User
  7. Phone Number of the User
  8. LinkedIn Profile Name
  9. Personal Photo
  10. Device Information – such as your hardware, operating version, etc.
  11. IP Address
  12. Voluntary data: Information you voluntarily provide to the Site or when you contact us for any reason.

c. Further, at any time during the use of this Platform, including but not limited to the time of registration, Users are solely responsible for protecting the confidentiality of their username and password, and any activity under the account shall be deemed to have been done by You.

3. PLATFORM OVERVIEW

We are one of the first data-driven marketing organization with over 22 years of experience in the field of sales & marketing. We have been using data and AI on top of it to build predictive models for targeted & ROI driven sales & marketing. We are a company incorporated under the State of California, United States of America.

Our purpose to own and operate this platform is to fulfil the business objective which is to help brands sell more and sell better by deploying thoroughly researched marketing strategies through time-tested technology platforms.

We create awareness about businesses to nurturing prospects and making them brand advocates. Kestone has a product or service offering for every stage of the consumer lifecycle. Kestone works with some of the biggest Fortune 500 companies and has offices in the US, Singapore, India & Dubai.

Our platform and the products listed on our aims to digitize the entire Event Management Experience for our clients. Right from the registration process which includes creating a landing page to capture the Delegates Registration, RSVP management and sending invites for Delegate Registration through Email, SMS and Social Media.

Our Platform and the product provides a unique offering to allow clients to create and Modify the App which will be built for the event on the fly which means any customization to the App (titles, text changes, module selection etc) can be done through the Event Website and will get reflected in the App on a real-time basis.

Our clients can send notifications to users Apps based on their email ID, Devices (iOS or Android) through the event website as and when required, individually as well to groups of users. The Website will allow our client to create Agenda for the event, Add FAQs for the event, Add Sponsors and Speakers information.

Through the App, delegates can raise networking request during the event with other Delegates and Speakers, respond to polling questions asked by a speaker during a session. The website will provide intelligent reporting around the effectiveness of each campaign run by the client during the registration period and can also look at the networking requests which have been raised by whom and the areas of interest for which the networking requests were initiated etc.

4. ELIGIBILITY

The User represents and warrants that they are competent and eligible to enter into legally binding agreements and are of majority age as per the local laws of the state the User is operating out of and that they have the requisite authority to bind themselves to these Terms under the Law.

5. CONTENT

All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided by Platform and the Platform have control over it and assures a reasonable quality, the accuracy, integrity or genuineness of products sold on the Platform.

All the Content displayed on the Platform is subject to copyright and shall not be reused by any party (or a third party) without the prior written consent of the Company and the copyright owner.

The Users are solely responsible for the integrity, authenticity, quality and genuineness of the feedback and comments by Users can be made via the Platform, the Platform bears no liability whatsoever for any feedback or comments made by the Users or made in respect of any of the content on the Platform. Further, the Platform reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Platform or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.

The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Platform. Users shall not copy, adapt, and modify any content without written permission of the Company.

6. TERM
  1. These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until the User continues to access and use the Platforms.
  2. The Users may terminate their use of the Platform at any time.
  3. The Company may terminate these Terms and close a User’s account at any time without notice and/or suspend or terminate a User’s access to the Platform at any time and for any reason, if any discrepancy or legal issue arises.
  4. Such suspension or termination shall not limit our right to take any other action against you that the Company considers appropriate.
  5. It is also hereby declared that the Company may discontinue the Services and Platforms without any prior notice.
7. TERMINATION
  1. The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Platform, or any portion thereof, at any time, without notice or cause.
  2. The Platform also reserves the universal right to deny access to particular Users, to any/all of are on its Platform without any prior notice/explanation to protect the interests of the Platform and/or other visitors to the Platform.
  3. The Platform reserves the right to limit, deny or create different access to the Platform and its features with respect to different Users, or to change any of the features or introduce new features without prior notice.
  4. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.
8. COMMUNICATION

By using this Platform and providing his/her identity and contact information to the Company through the Platform, the Users hereby agree and consent to receive calls, e-mails or SMS from the Company and/or any of its representatives at any time.

Clients can report to “marketing@kestoneglobal.com” if they find any discrepancy concerning Platform or content-related information and the Company will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Company or any representatives relating to any Product purchased by the User on the Platform or anything pursuant thereto and the Users agrees to indemnify the Company from any harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Privacy Policy.

9. PAYMENT

Pricing Policy

We communicate the commercials with our customers over email.

Charges

The User viewing the products and the services listed on the Platform is free of cost however any such products purchased through the platform or services availed through the platform by the User shall be subject to payments and the User is bound to make a payment to the company. The Company has third party payment gateways like

  • RazorPay
  • Atom Payment
  • CC Avenue

The Company will not be liable for any credit or debit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. To provide a safe and secure shopping experience, the Company regularly monitors transactions for fraudulent activity. In the event of detecting any suspicious activity, the Company reserves the right to cancel all past, pending and future orders without any liability.

The Company shall disclaim all responsibility and owns no liability to Users for any outcome (incidental, direct, indirect or otherwise) from the use of the Services. The Company, as a merchant, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

10. REFUND AND CANCELLATION POLICY

Thank you for choosing Kestone Integrated Marketing Services (A Division of CL Educate Limited) for your project needs. Please read our Refund and Cancellation Policy carefully before engaging in any services requiring online payment with us.

Cancellation Policy:

  1. Once a project is initiated and payments are made, cancellations are generally not accepted as they are payments against the projects executed or scheduled for execution.
  2. In the event that a cancellation is necessary, it must be requested in writing and will be considered on a case-by-case basis.
  3. Cancellation requests will be subject to review, and any approved cancellation may be subject to fees or charges based on the progress of the project and expenses incurred by Kestone Integrated Marketing Services.

Refund Policy:

  1. Payments made to Kestone Integrated Marketing Services are primarily for services rendered or scheduled to be rendered as part of project execution.
  2. Refunds, if applicable, will be considered only under exceptional circumstances and are subject to the approval of Kestone Integrated Marketing Services.
  3. Any approved refunds will be processed to the same account or credit card through which the payment was initiated.
  4. Refund requests must be submitted in writing, clearly stating the reasons for the refund, and will be subject to review by Kestone Integrated Marketing Services.

Conditions and Policies for Refunds:

  1. Refunds, if approved, will be processed based on the project requirements and the conditions and policies defined during the approval of the project execution.
  2. Refunds may be considered in cases of project cancellation, changes in scope, or other exceptional circumstances. The decision to grant a refund is at the discretion of Kestone Integrated Marketing Services.
  3. Refund amounts, if approved, will be determined based on the work completed, expenses incurred, and any applicable fees or charges.
  4. Kestone Integrated Marketing Services reserves the right to deny any refund request that does not comply with our policies and conditions. Decision of Kestone Integrated Marketing Services regarding refund will be final.

Contact Information for Refund Requests:

For refund requests or inquiries, please contact our customer support team at support@kestoneglobal.com. Please include your project details and reasons for the refund request in your communication.

Note: This Refund and Cancellation Policy is subject to change without prior notice. It is the responsibility of the client to review this policy periodically for any updates.

11. USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT

The Client agrees and acknowledges that they are a restricted user of this Platform and that they:

  1. Agree to provide genuine credentials during the process of registration on the Platform. You shall not use a fictitious identity to register. The Company is not liable if the User has provided incorrect information.
  2. Agree to ensure the Name, Email address, Address, Mobile number and any such other information provided during account registration is valid at all times and shall keep your information accurate and up-to-date. The User can update their details anytime through accessing their profile on the Platform.
  3. Agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. Company reserves the right to close your account at any time for any or no reason.
  4. Understand and acknowledge that the data submitted is manually entered into the database of the Platform. The User also acknowledges the fact that data so entered into the database is for easy and ready reference for the User, and to streamline the Services through the Platform.
  5. Authorize the Platform to use, store or otherwise process certain personal information and all published Content, Client responses, Client locations, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and optimisation of User-related options and Services.
  6. Understand and agree that, to the fullest extent permissible by law, the Platform/Company and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Platform or this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
  7. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Platform. Any such use/limited use of the Platform will only be allowed with the prior express written permission of the Company.
  8. Agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform will lead to suspension or termination of the User’s access to the Platform. The User acknowledges and agrees that by accessing or using the Platform or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Company disclaims any liabilities arising concerning such offensive content on the Platform.
  9. Expressly agree and acknowledge that the Content generated by the User and displayed on the Platform is owned by the Company and however the Company is in no way responsible for the content of the same. The User may, however, report any offensive or objectionable content, which the Company may then remove from the Platform, at its sole discretion.
  10. Expressly consents to follow the terms and conditions, and policies of the Company from whom the Users are utilizing services.

The User further undertakes not to:

    1. Engage in any activity that interferes with or disrupts access to the Platform provided therein (or the servers and networks which are connected to the Platform);
    2. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
    3. Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Platform, or any other viewer of the Platform, including any User account maintained on the Platform not operated/managed by the User, or exploit the Platform or information made available or offered by or through the Platform, in any manner;
    4. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked Platforms;
    5. Use the Platform or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Platform or any other third party(s);
    6. Violate any code of conduct or guideline which may apply for or to any particular service offered on the Platform;
    7. Violate any applicable laws, rules or regulations currently in force within or outside India;
    8. Violate any portion of these Terms or the Privacy Policy, including but not limited to any applicable additional terms of the Platform contained herein or elsewhere, whether made by amendment, modification, or otherwise;
    9. Commit any act that causes the Company to lose (in whole or in part) the Services of its Internet Establishment (“ISP”) or in any manner disrupts the Services of the Company/Platform;

Further:

  1. The User hereby expressly authorizes the Company/Platform to disclose any information relating to the User in the possession of the Company/Platform to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company/Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
  2. The User agrees to use the services and products provided by the Company, its affiliates, consultants and contracted companies, for lawful purposes only.
  3. The User agrees not to make any resale of the Company’s products or services. In case of any such instances, the Company reserves all rights to cancel and block the concerned User account (s).
  4. The User agrees to provide authentic and true information. The Company reserves the right to validate the information and other details provided by the User at any point of time. If upon such User details are found to be false, not to be true (wholly or partly), the Company shall in its sole discretion reject the registration and debar the User from using the Services available on its Website, and/or other affiliated websites without prior intimation whatsoever.
  5. The User agrees not to post any material on the website that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertising any services. More specifically, the User agrees not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
    1. belongs to another person and to which the User has no right to;
    2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    3. is in any way harmful to minors;
    4. infringes any patent, trademark, copyright or other proprietary rights;
    5. violates any law for the time being in force;
    6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
    7. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    8. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    9. Publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the generally and universally accepted meaning.
    10. Threatens the unity, integrity, defence, security or sovereignty, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
12. SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available, the Company may in its sole discretion, limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Platform, and/or refuse to the usage of the Platform to the User, without being required to provide the User with notice or cause:

  1. If the User is in breach any of these Terms or the Policy;
  2. If the User has provided wrong, inaccurate, incomplete or incorrect information;
  3. If the User’s actions may cause any harm, damage or loss to the other Users or the Company, at the sole discretion of the Company.
13. INDEMNITY

The Users of this Platform agree to indemnify, defend and hold harmless the Company/Platform, and their respective directors, officers, employees and agents (collectively, “Parties”), from and against any losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed according to these terms of use. Further, the User agrees to hold the Company/Platform harmless against any claims made by any third party due to, or arising out of, or in connection with:

  1. User’s use of the Platform,
  2. User’s violation of these Terms and Conditions;
  3. User’s violation of any rights of another;
  4. User’s alleged improper conduct under these Services;
  5. User’s conduct in connection with the Platform;

User agrees to fully cooperate in indemnifying the Company and the Platform at the user’s expense. The user also agrees not to settle with any party without the consent of the Company.

In no event shall the Company/Platform be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/ Platform had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Platform and/or the Services or materials contained therein.

14. LIMITATION OF LIABILITY
  1. The Founders/ Promoters/ Partners/ Associated people of the Company/Platform are not responsible for any consequences arising out of the following events:
    1. If the Platform is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
    2. If the User has fed incorrect information or data or for any deletion of data;
    3. If there is an undue delay or inability to communicate through email;
    4. If there is any deficiency or defect in the Services managed by Us;
    5. If there is a failure in the functioning of any other service provided by the Platform.
  2. The Platform accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Platform or any service availed of by the User through the Platform. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. The Platform will not be liable to you for the unavailability or failure of the Platform.
  3. Users are to comply with all laws applicable to them or their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
  4. The Platform expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Platform and which is incurred by you in connection with the Platform, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms.
  5. To the fullest extent permitted by law, the Platform shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Platform.
15. INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Platform’s, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Platform and other distinctive brand features of the Platform are the property of the Company or the respective copyright or trademark owner. Furthermore, concerning the Platform created by the Company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Platform.

The User may not use any of the intellectual property displayed on the Platform in any manner that is likely to cause confusion among existing or prospective Users of the Platform, or that in any manner disparages or discredits the Company/Platform, to be determined in the sole discretion of the Company.

16. DISCLAIMER OF WARRANTIES AND LIABILITIES
  1. The User agrees and undertakes that they are accessing the Platform at their sole risk and are that they are using their best and prudent judgment before availing any service listed on the Platform or accessing/using any information displayed thereon.
  2. The User agrees that any kind of information, resources, activities, recommendations obtained/availed from Platform, written or oral, will not create any warranty and the Platform disclaims all liabilities resulting from these.
  3. The Company/Platform does not guarantee that the Services contained in the Platform will be uninterrupted or error-free, or that the Platform or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any associated risks involved with the User’s use of the Platform.
  4. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
17. FORCE MAJEURE

Neither the Company nor the Platform shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

18. DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes arising therefrom will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

  1. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. If the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed hereinbelow;
  2. Arbitration: If the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on all Parties. The Parties shall bear their costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be at California, United States of America.

The Parties expressly agree that the Terms of Use, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of the State of California, United States of America.

19. NOTICES

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by emailing to marketing@kestoneglobal.com.

20. MISCELLANEOUS PROVISIONS
  1. Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.
  2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
  3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
  4. Contact Us: If you have any questions about this Policy, the practices of the Platform, or your experience with the Service provided by the Platform, you can contact us at marketing@kestoneglobal.com.